Unlock your organization's potential with process improvement strategies that deliver real results.
Get StartedIntroducing Resolve
Resolve, by Strategic Process Systems, guides you through common business process problems and helps turn what you are seeing into practical actions you can test and measure.
Work through guided questions designed to uncover what may actually be slowing down or disrupting your process.
Receive focused recommendations without needing to be a process-improvement expert or learn Lean Six Sigma jargon.
Turn recommendations into improvement experiments and measure whether the change actually made things better.
When the problem needs deeper analysis, bring your diagnostic work forward to Strategic Process Systems for additional help.
Glenn Johnson is a Lean Six Sigma Master Black Belt based in Saint Petersburg, Florida, with over 15 years of experience driving process improvement across a range of industries, including Utilities, Aerospace, Education, and Finance. He specializes in delivering results-focused training and consulting, with a strong emphasis on service-based organizations.
Glenn is passionate about helping companies scale efficiently and achieve sustainable transformation through data-driven strategies and operational excellence. His practical, outcome-oriented approach has earned him a reputation as a trusted partner in organizational performance improvement.
Glenn holds an MBA from the University of Florida and a Bachelor's degree in Technical Management from Embry-Riddle Aeronautical University. Outside of work, Glenn enjoys flying airplanes and spending time at the beach in the summer, while attending hockey games in the winter.
Robert Elliott is a Lean Six Sigma Master Black Belt based in Clearwater, FL. With over 25 years of experience in Process Improvement, he has worked in Government, Healthcare, Finance, Retail, Manufacturing, and Education
Additionally he is a Lead Examiner with over 20 years of experience for the Florida Sterling Council, Florida's Baldridge affiliate program, and a Change Management professional. Robert is passionate about Operational and Performance Excellence, Transformation, and driving high performance.
In his free time, he enjoys playing guitar and martial arts. Robert holds a PhD in Cognitive and Behavioral Sciences from Florida State University and a bachelor's from thePennsylvania State University.
Strategic Insight. Proven Execution. Lasting Results.
Our consulting services are designed for organizations ready to elevate performance at scale. Led by
industry-recognized experts with deep expertise in Lean Six Sigma, change management, and
operational excellence. We work closely with executive teams to identify inefficiencies, align
strategy, and deploy transformative process improvements. Whether you're seeking full-scale
transformation or targeted optimization, our approach is grounded in data, driven by results, and
tailored to your unique goals.
Immersive Learning That Drives Impact.
Our workshops go beyond theory, delivering hands-on, outcomes-driven experiences for teams at all
levels. From executive strategy sessions to frontline Lean Six Sigma training, each workshop is
crafted to build capability and embed a culture of continuous improvement. Facilitated by
award-winning instructors and master practitioners, our sessions inspire action and deliver the
tools your teams need to create immediate and measurable value.
Smart Automation for Scalable Growth.
We help you unlock efficiency through intelligent process automation—streamlining repetitive
workflows, eliminating manual errors, and enabling your team to focus on what matters most. Our
solutions combine Lean thinking with cutting-edge technology (RPA, low-code platforms, custom
scripts) to design scalable automations tailored to your business. From assessment to
implementation, we ensure every automation delivers real-world ROI and operational agility.
What if your business actually worked the way it should? Welcome to The Process Playbook—a podcast for business leaders, process pros, and improvement junkies who are tired of chasing symptoms and ready to build smarter systems. Hosted by two seasoned consultants with zero tolerance for fluff, we tackle everything from strategy and execution to process management and continuous improvement—with clarity, humor, and the occasional well-placed rant. Whether you’re running a team, transforming an org, or just trying to get out of Excel hell, this show gives you the insights, tools, and thinking you need to make business work by design—not by accident.
Feel free to reach out to us with any questions or inquiries.